Our Plant Guarantee is for your plants to arrive healthy and alive.
In order for you to receive credit for damages we must receive word the same day the shipment arrives, please read below. FedEx and UPS; these shipping companies will not reimburse shipping expenses due to weather delays. If your package is delayed after it leaves Shady Oak and is in the possession of the shipping company, due to a weather problem, Shady Oak will not refund shipping costs. Shady Oak still guarantees arrive alive!
We only give this guarantee for plants shipped by methods recomended by us.
Most plants are shipped in their pots, individually sleeved for protection.
Due to varying weights of plants, we will notify you if shipping costs are in excess of $5 more than estimated shipping cost.
Open your box immediately upon receipt and remove plants. If the soil is dry, water immediately.
If you determine a problem of any kind, notify Shady Oak immediately. Phone 352-485-2458. If no one is available to take your call, please leave a message AND send an email to edith@buyabutterfly.com.
If the contents are damaged, please do not destroy box or contents. If possible, take a photograph.
Allow plant to rest in the sleeve for 24 hours to adjust to its new environment.
Do not leave plants in direct sun. After a couple of days in a dark box, direct sun may sunburn its leaves. Slowly move the plant to more direct light.